Have you ever been to a Chinese restaurant? Of course you have! And did
you ever take your leftovers home? Naturally! Did they give you extra
Frankly, to me, thatís what "separates the men from the
boys" in the Chinese food category. At our favorite Chinese
restaurant they ALWAYS give us extra rice with our leftovers. Youíre
probably wondering, "Why is this so important"? Iím getting
Think about it. You have ordered several plates of food, they bring
rice on the side (usually complimentary, along with the tea), and you dig
in. When you just canít eat any more, you call for the containers and
they box it up. Maybe thereís just a little rice left, barely enough to
fill a container, but you canít eat your Chinese leftovers without rice,
can you? So you ask for that as well. If there is just a little rice left
in the bowl, they pack it up. But if they are on the ball, they will fill
that container with extra rice so youíll have enough for your re-heated
meal. Or, better yet, theyíll fill the container with fresh rice!
Itís thoughtful. Itís good service. Itís an unexpected bonus for
you, the customer. And itís practically free for the restaurant. If
you ask me, itís a no-brainer way to give customers added value at
virtually no cost. If we are taking a dish that has a special sauce thatís
served separately, they include extra sauce, too. Again, more, unexpected,
added value at no measurable cost.
How can you adapt this model for your business? How can you add value,
surprise your customers with it, and do it at practically no cost to you?
Even if there is a cost involved, maybe itís worth it. Only you can
decide that, but think about it!
How do others do this? Amazon.com sends out free bookmarks with every
book. A local appliance store includes a free box of laundry detergent
with every washer, a box of static-reducers with every dryer, and a box of
dishwashing detergent with every dishwasher. Whenever I get my car
serviced, they wash it before I pick it up. When we use the drive-thru at
our local McDonaldís and they see a dog in the car, they give us a dog
biscuit. A movie theater gives free popcorn after you have attended a
certain number of movies.
My challenge to you is this: come up with something extra that you can
give your customers to add value to whatever you do. If youíre already
doing this, how can you make or do it even better?
But how do you come up with these ideas? Here are some ways:
- Ask your customers (too easy)!
- Have a brainstorming session with other business owners, and help
each other come up with ideas
- Research what others do, and adapt what you like for your own
Get creative! Give extra rice and extra sauce too; you will stand out
from the crowd.
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